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Customer Success Representative

Duties

Account management

Maintaining and facilitating good relationships with your assigned accounts

Arranging and overseeing regular communications and meetings with customers to ensure all users are happy with our service and are up-to-date with product functionality, roadmaps and important news   

Proactive and reactive support

Proactively monitoring trial/live customer sites and offering unprompted support

Answering telephone queries

Responding to email queries

Escalating complex support queries to developers

Setting up and configuring trial sites and informing trial users of their user names and passwords

Setting up and configuring live sites when contracts are received

Regularly monitoring live customer usage to report on suspected breaches of contract

Solving iPad/app queries

Training

Conducting face-to-face training for clients that go live

Conducting training via web demonstration where applicable

Conducting pre-trial training where applicable  

Product development 

Assist in developing our products by testing beta versions and providing feedback

 

Skills

Strong communication skills with customers and colleagues

A good phone manner

Patience with difficult customers

Able to work well in a team

Able to work well independently

Well organised

Display a good attention to detail

Be able to compose understandable and grammatically correct emails

 

Competencies

Ability to give effective training/presentations

A knowledge of Microsoft Office

A knowledge of PDF files

A knowledge of Outlook

Experience of account management

Experience of software support

 
Internal Relationships


You will report to the Customer Success Director, Dan Gaydon, and will also interact regularly with the Managing Director, Nick Roi.

 

Culture

We are an easy-going bunch and like to promote an open and inclusive atmosphere. Our ethos is one of positivity and having the right attitude so any candidate wishing to apply should be able to fit into this culture easily.

Remuneration and benefits

Competitive remuneration

Company pension scheme

5 weeks’ holiday 

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How to apply

Perivan Technology competes for the best talent out there. With us it's easy to make a big impact while developing your own skills and and learning from great industry professionals. 

Please check our open positions above. If you don't see a position that interests you, please do let us know how you can make a difference at Perivan Technology. 

However, if you do think you would be a good fit for a current opening, please fill out the form and don’t forget to attach your updated resume.

 

Join our team today! Make your groundbreaking ideas real! 

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